1What are visiting hours?
Regular visiting hours are 8:00 AM to 8:00 PM. Visits are limited to these hours to allow our residents to rest. Outside of these hours, we lock our doors as most residents are asleep. For after-hours visits, please use the doorbell and our staff will be happy to assist you in entering the facility.
2Is there a limit to the number of people who can visit at one time?
We suggest using the common areas of the facility to meet with your loved one. If it is not possible to visit in one of the common areas, we suggest limiting the number of visitors in a resident's room to three visitors at one time.
3Is there any private space available to use?
You may reserve the Activity Room for special events (birthday party, holiday gathering, special meal) with advanced notice by contacting the Activities Department.
4Can children visit?
Yes children are allowed. We ask that all visitors refrain from visiting if they are sick or have any symptoms of illness; and that if children visit, that they are mindful of noise levels.
5Can we bring a family pet to the facility?
We love it when family pets come to visit. Please remember to clean up after your pet, and take proper safety measures at all times. All pets must have current vaccinations on file at the facility and remain on a leash at all times.
6Can I take my loved one home for a visit?
Residents may take a leave of absence only with a physician’s authorization, which can be arranged through the nursing staff. Upon arrival and departure, the resident or responsible party must sign the leave of absence log located at the nurses station.
7Can residents receive mail?
Mail is delivered to residents personally on a daily basis except for weekends and holidays.
Oakland Heights Nursing and Rehabilitation
Attn: ___________________ Room No. _____
2361 E. 29th Street
Oakland, CA 94606
8Is smoking permitted in the facility?
For the safety and welfare of all residents and staff, smoking is not permitted in the facility.
9Where should I park when I come to visit?
The is ample parking in the parking garage, with wheelchair access.
10Can I bring in my loved one’s favorite food?
To stay consistent with the provision of special diets, we ask that you always consult with the nursing staff before bringing food to residents. Any food kept in the resident’s room must be in properly sealed containers. A copy of the facility policy regarding “Food Brought by Family” can be requested through the Food Services Director.
11How often will a physician or health professional visit?
Physicians see residents upon admission and as frequently as needed, overseeing their care at the facility.
12How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful effect in the healing process of those residents involved in rehabilitation. Specific activities may include active resident councils, musical performances, updates on current events, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We encourage families to participate with the residents in activities. A monthly calendar is posted to keep residents informed of upcoming activities and special events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials, and other special events. We always welcome friends and families to visit and attend our special events.
13What role do social services play?
Our social services team assists both residents and their families during transition periods. They also provide essential information, manage requests and concerns, and help in care and discharge planning for each resident. They can arrange professional services for dental, vision, podiatry, audiology, power of attorney, dementia assessment, psychosocial and psychiatric evaluation, and individual therapy.
14Can a resident request a haircut at the facility?
Yes, we have beauticians available regularly. Please see the front desk for appointments and details.
15Will my loved one’s room have a television?
Each room is equipped with a personal TV.
16Will my loved one have telephone access?
Each room is equipped with a personal telephone.
17Will my loved one have Internet access?
Wi-Fi Internet is provided for residents and their guests.
18How often will the therapy staff work with a rehabilitation patient?
Our facility offers therapy services 7 days week and works with each resident to develop an individualized rehabilitation program.
19Who do I talk to about questions regarding financials, billing, and/or admission paperwork?
For all related questions, please make an appointment with our business office manager, who addresses all financial and billing concerns.
The admissions coordinator will guide you through the necessary forms required on admission and review the rules and regulations regarding Medicare, Medicaid, and various insurances.
20Will Medicare cover my stay in the facility?
Medicare will cover skilled care only if all of the following are true:
- You have Medicare Part A as indicated by a Medicare card that reads, “hospital insurance”, and you have not exhausted your benefit period.
- You have a qualifying inpatient hospital stay of three consecutive days or more, and admit to our facility within 30 days of discharging from the hospital.
- Your doctor has ordered the services you need for care in a skilled nursing facility, which require the skills of professional personnel such as registered nurses, licensed practical nurses, physical therapists, occupational therapists, speech-language pathologists, etc.
- You require the skilled care on a daily basis, and these services can only be provided on an inpatient basis.
- You need these skilled services for a medical condition that was treated during a qualifying three-day hospital stay or started while you were receiving care in a skilled nursing facility for a medical condition that was treated during a qualifying three-day hospital stay.
Generally, Medicare pays for 100% of your stay during the first 20 days of care. After the 20th day, Medicare requires a daily co-insurance copay. Medicare does not cover skilled nursing fees beyond 100 days.
21Who do I talk to about food preferences? Are there alternate options to each day’s menu?
Our Registered Dietician and Food Service Director interview each new resident regarding food preferences and special needs. Special care is taken to serve appetizing and healthy food choices. All menus are developed according to prescribed medical diets and ordered by the resident’s physician.
Should you wish for an alternative food item, please communicate this to the nursing staff and Food Service Director. We will make every effort to accommodate your needs.
22What do we do if we have personnel concerns?
Our primary concern is that our residents feel comfortable and that their needs are being met. You should feel secure and at ease with our staff, particularly those providing direct care. If you have any concerns or praise for our staff, please feel free to contact our social services department. They will address any apprehensions you may have regarding any particular staff members.